Returns Policy
We want you to be happy with your Nostbox order. If something’s not right, we’ll make it right.
Returns period
You can return most items within 30 days of delivery for a refund or exchange.
Eligibility
To be eligible for a return:
- Items must be in the same condition as received.
- Sealed or new items must remain unopened.
- For vintage, pre-owned, or collectible items (like vinyl records or memorabilia), please note that minor wear consistent with age is expected and not classed as a fault.
How to return an item
- Email us at support@nostbox.com with your order number and reason for return.
- We’ll reply within 1–2 working days with return instructions.
- Once we receive and inspect the item, your refund will be issued to your original payment method within 5–7 working days.
Damaged or faulty items
If your item arrives damaged or not as described, please contact us within 7 days of delivery and include clear photos. We’ll arrange a replacement or full refund.
Return shipping
Customers are responsible for return postage unless the item is faulty or incorrect.
We recommend using tracked postage to ensure safe delivery back to us.